Sales, Retail & Customer Service

Customer Service Advisor (C)

Customer Service Advisor
£22,573 + bonus incentives
Monday – Friday 
09:30 - 18:30
Chorley

Full-time, Permanent

Office Based

Starts available on Monday 23rd October 2023

We’re looking for passionate people to join us who have a desire for customer services and for putting our customers at the heart of everything they do to ensure a great customer experience.
Successful candidates will deal with many different types of queries and work hard to meet our customers’ needs, ensuring full commitment to make every interaction matter.

Your responsibilities will include:

• Engage and build rapport with customers either by Live Chat, Email or Telephone.
• Deliver excellent customer service to every customer we interact with.
• Stay up to date on new products, services, and policies.
• Promote customer feedback to ensure that best practice is recognised.
• Achieve company and individual KPI’s.
• Engage with customers in a friendly and professional manner while actively listening to their concerns.
• Offer support and solutions to customers in accordance with the company's customer service policies.
• Maintain accurate records on company systems.

  Your key skills should include:

• Experience within a Contact Centre or Customer Service environment.
• Computer literate with the ability to multitask and use multiple systems at any one time.
• The ability to empathise with the customer to problem solve & provide the best possible resolution.
• An ability to work as part of a great team.
• Excellent communication and literacy skills.

PROMAN acts as an employment agency for permanent staff and an employment business for temporary workers.

We recruit for roles based in Engineering, Technical, Warehousing, Manufacturing, Office, Logistics and Industrial.

View our latest jobs today on our website http://www.proman-uk.com/ and follow us on LinkedIn.

ComH

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see https://www.gov.uk/browse/visas-immigration/eu-eea-swiss
Many Thanks